Charter Operations Management

Turn first-time charter guests into lifelong clients. Capture every preference, never miss a compliance deadline, and deliver flawless personalized service that sets you apart from the competition.

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Everything You Need to Run Elite Charter Operations

Stop juggling spreadsheets, notebooks, and memory. ZeaFarer gives you a single source of truth for guest preferences, crew credentials, safety procedures, and operational history—so you can focus on delivering unforgettable experiences instead of scrambling for information.

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Guest Preferences That Drive Repeat Bookings

Impress guests with service that feels like you read their mind. Capture granular preferences once—from favorite wines to dietary restrictions to activity interests—then deliver perfectly personalized experiences that turn charter guests into loyal clients who book year after year.

  • Detailed food, beverage, and cuisine preferences
  • Comprehensive allergy and dietary restriction tracking
  • Medical needs, accessibility requirements, and mobility considerations
  • Activity preferences and interest profiles
  • Travel documentation for seamless embarkation
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See Your Entire Operation at a Glance

Stop the chaos of overlapping schedules and missed commitments. Visualize every charter, transit, maintenance window, and port stay across your entire fleet. Your whole team works from the same calendar—no more double bookings, no more confusion about vessel availability.

  • Visual calendar showing all charters, transits, and maintenance
  • Month, week, and day views for planning at every time horizon
  • Multi-stop itinerary planning with location tracking
  • Fleet-wide visibility across all vessels
  • Shared access so everyone stays aligned
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Never Get Caught with Expired Crew Credentials

Avoid the nightmare scenario: a high-value charter booked, and your captain's license expired last week. Track every certification, medical, and passport for your entire crew. Get automated alerts before expirations so you're never scrambling—or worse, grounded.

  • Centralized crew profiles with roles and credentials
  • Certification and license expiration tracking
  • Medical certificates and passport validity monitoring
  • Proactive expiration alerts and notifications
  • Calendar integration showing compliance deadlines
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Robust Safety Procedures That Actually Get Followed

Stop worrying about missed safety steps or inconsistent procedures. Create templated checklists for every critical operation—from pre-charter safety briefings to engine room inspections. New crew execute flawlessly, and you have documented proof that procedures were followed when insurance or regulators come asking.

  • Customizable checklist templates for any procedure
  • Automated scheduling and triggers for routine checks
  • Photo documentation of completed items
  • Complete history for audits and compliance
  • Equipment and inventory verification built-in
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Never Run Out of Critical Supplies Mid-Charter

Avoid the panic of discovering you're out of a guest's preferred champagne—or worse, critical medical supplies—three days into a charter. Track inventory with minimum stock alerts, know exactly where everything is stored, and maintain supplier contacts for quick reordering.

  • Comprehensive supply and medical inventory tracking
  • Low stock alerts before you run out
  • Storage location management—find what you need fast
  • Usage history to predict provisioning needs
  • Supplier contact database for quick reordering
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Complete Records That Protect Your Operation

When an insurance claim or legal dispute arises, scrambling for documentation is too late. Maintain comprehensive records of every log, incident, maintenance action, and operational decision. Demonstrate professionalism to vessel owners, protect yourself legally, and learn from past issues to prevent future ones.

  • Daily logbook and detailed navigation records
  • Incident reports with full documentation and photos
  • Equipment maintenance history and service records
  • Parts and supply usage audit trail
  • Searchable history for quick reference and analysis

The Competitive Advantage

Stop Losing Clients to Competitors

Charter guests have choices. When you remember they're allergic to shellfish and their favorite rosé without asking, you create loyalty that spreadsheets can't compete with.

Eliminate Compliance Panic

No more frantic calls to crew members asking if their STCW is current. No more discovering expired credentials the day before a charter. Automated alerts keep you ahead of deadlines.

Protect Your Reputation

When incidents happen or audits arrive, comprehensive documentation proves you run a professional operation. Insurance claims, legal protection, and owner confidence—all backed by complete records.

Ready to Stop Scrambling and Start Impressing?

See how charter operators use ZeaFarer to turn chaos into consistency and first-time guests into lifelong clients.

Schedule a Demo